Refund Policy

General Refund Policy:

Universal Space Consultant strives to ensure the satisfaction of our customers. However, as a distributor of third-party services, our refund policies are aligned with the policies of the service providers we represent. Refunds may be issued under the following circumstances:

Cancellation Before Installation:

If you cancel your service request before the service installation, you may be eligible for a full refund of any upfront payments made to Universal Space Consultant.

Service Issues:

If there is a verifiable issue with the service installation or activation that is directly attributable to Universal Space Consultant, we will work to rectify the issue or, in rare cases, process a refund.

Non-Refundable Items:

Fees associated with the processing of services, including installation charges, activation fees, and administrative costs, are non-refundable.

Refund Request Process:

To request a refund, you must:

Submit a Request:

Contact our customer service team within 14 days of the service issue to initiate a refund request.

Provide Documentation:

You may be required to provide documentation or information regarding the service issue.

Refund Timelines:

Approved refunds will be processed within 7-14 business days, depending on your payment method and financial institution.

For any inquiries regarding our refund policy, please contact our support team at (866) 882-0525